Requesting an Appointment with a CAF Advisor

You may sometimes need a direct meeting with a CAF advisor to discuss your complex situation or get personal support. An appointment can usually be booked online or by phone, but a written letter may be useful to clarify the reason for your request.

This page explains how to request this appointment, what information to provide, and offers a ready-to-use letter template, plus a tool to automatically generate your personalized letter.

When should you write this letter?

• Your situation is complex and requires direct explanation;
• You're having difficulty understanding a specific procedure;
• You need support to fill out an important application;
• You had difficulty booking an appointment online;
• You need an interpreter or special assistance during the meeting.

In all these cases, a written letter remains an effective way to request an appropriate appointment.

Required information to include

• Your first and last name and beneficiary number;
• The reason for your appointment request briefly;
• Times that suit you if possible;
• Any special need (interpreter, etc.);
• Your contact information (phone, email).

The clearer your request, the faster you'll get an appropriate appointment.

Official letter template

Important note: the letter sent to CAF must be written in French, as it is a French administration. Below is a template you can use as a basis.

[First name LAST NAME]
[Full address]
[Beneficiary number]

CAF of [Department]
[CAF address]

Written in [City], on [Date]

Subject: Appointment request

Dear Sir/Madam,

I am requesting an appointment with an advisor regarding [reason for request].

[...]

→ The complete letter, tailored precisely to your situation and ready to send, is generated automatically in 3 minutes using the tool above.

Frequently Asked Questions

Can I book an appointment directly online?

Yes, in most cases through your personal space on the CAF website.

Are appointments free?

Yes, all CAF appointments are completely free.

How long do I wait for an appointment?

Varies by branch and region, from a few days to a few weeks.

Can I request an interpreter during the appointment?

Yes, you can request this in advance if you have difficulty with French.

What should I bring to the appointment?

It's advisable to bring your ID card and relevant file documents for the appointment topic.