Following Up on a File with CPAM

If you submitted a request to CPAM and haven't received a response within a reasonable time, you can send a follow-up letter to inquire about the status of your file, whether it's a reimbursement request, health card, or any other procedure.

This page explains how to draft this follow-up, what information to provide, and offers a ready-to-use letter template, plus a tool to automatically generate your personalized letter.

When should you write this letter?

• You submitted a request a long time ago without a response;
• You want to know the status of processing your file;
• You're concerned a document may not have arrived correctly;
• The expected response time has passed.

In all these cases, a follow-up letter remains an effective way to inquire about your file.

Required information to include

• Your first and last name and social security number;
• The type of request submitted and date sent;
• The time elapsed since submitting the request;
• Your explicit request to know the status.

The more accurate this information is, the easier it is to track your file quickly.

Official letter template

Important note: the letter sent to CPAM must be written in French, as it is a French administration. Below is a template you can use as a basis.

[First name LAST NAME]
[Full address]
[Social security number]

CPAM of [Department]
[CPAM address]

Written in [City], on [Date]

Subject: Following up on my file

Dear Sir/Madam,

I am contacting you to know the status of my request submitted on [date].

[...]

→ The complete letter, tailored precisely to your situation and ready to send, is generated automatically in 3 minutes using the tool above.

Frequently Asked Questions

How long should I wait before following up?

It's advisable to wait usually 3 to 4 weeks before sending a follow-up letter.

Can I follow up on my file online?

Yes, you can track the status of most requests directly from your personal space on Ameli.

What if I don't get a response to my follow-up?

You can contact by phone or visit a CPAM branch directly.

Does a delay mean my application was rejected?

Not necessarily, it could be due to volume of requests or a simple missing document.

Can I speed up processing of my file?

There's no official expedited process, but regular follow-up may help.